Month: July 2017

House help agency – background check

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Once upon a time, Emperor Akbar lost his favourite ring. Birbal came to his rescue. Birbal was a wise man and came up with a completely new idea for catching the thief. Birbal said, “Jahanpanah, the ring is here in the court. It is with one of the courtiers. That courtier, who has straw in his beard, has your ring.”

Instantly, one of the courtiers starting looking for the straw in his beard. He was caught and punished then and there. Ring was recovered.

It was that time, when things were much simpler. Apple and blackberry were just fruits, windows used to be open all the time and friends met face to face. The time has changed. Technology has changed. People have changed. Fraud, theft, scams or shams have become a common thing.

Let’s talk about the need of the hour – house helps. With the advent of the modern era, both the partners work; leaving behind old parents and small kids. House helps and live-in helps are something which have become a necessity.

Talking about a real life incident, a family needed a house help urgently. She found an agency online, which provided full-time, background checked, police verified house helps. She went ahead and called the agency.

The agency informed her that they have a full time house help available at the moment and she has all the required documents. After finalising the salary for the house help, the lady informed the agency that she will personally come and pick up the maid in the evening. The agency lady was a little apprehensive as she was busy in evening. So, the agency lady asked if she can drop the house help right away at her place. The client’s in laws used to stay with her and she didn’t expect any foul play. She was in need. She agreed.

The agency lady brought the house help and all the related documents. Her father in-law checked all the papers, while her mother in-law questioned the house help about her past experience. The parents upon scrutiny found everything fine! They went ahead and gave the agreed amount of Rs. 16,500, in cash. The agency lady gave a receipt for that. She soon left.

It was around three in the afternoon. The house help was an experienced lady and looked comfortable. She went ahead and made tea for the parents. They were very happy and enjoyed their tea. While they were enjoying the tea, she excused herself for going to the washroom. The house help didn’t return for about fifteen minutes, the parents felt a little odd. They went to check on her.

To their shock, the main door was open. The house help was nowhere in the house. They called up their children immediately. All efforts proved futile. They lost a lot of money over a cup of tea. All the documents were fake – the police verification record, the ration card and the information mentioned on the receipt. All!

27julySomehow I feel – that they were still lucky; only money was lost, no one was harmed. The house help could have easily harmed the old parents and taken stuff and gone.

We all are in a hurry. So was this lady. She felt, if she delays, she will have to wait for a month or more. The time has come where we need to take an extra step to be safe – background verification.

Before going ahead and hiring a live-in house help, we should get the agency verified. It will give a clearer picture of what kind of house helps they provide, whether they have provided any replacements before, most important of all, do they really exist. If all these doubts are cleared, get the house help’s background check done. Do not be in a hurry. Be safe.

Being informed is good, as information bring choices and choices brings power. Power to hire a house help and keep your dear ones and yourself safe!

Get background verification done. Be informed. Be safe.

Do you know your tenant?

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Display of unruly behavior, non-payment of rent on time, violence, aggression, verbal abuse, etc – If your tenant displays any of the aforementioned, it’s clearly a sign of a wrong decision made in selecting your tenant. Worse, what if you’re harboring terrorists unknowingly? Is your house being used as a haven by terrorists where they are plotting their next bombing/ hijacking/ kidnapping scheme. Or even worse is there a sex racket taking place in your precious property? Letting your house on tenancy without verifying the credentials of the tenants could land you on the wrong side of the law and with a lot of stress too.

A few months back, the Delhi police swooped down on landlords over the tenant verification rule, 174 FIRs were registered. Most of you will agree that giving a house on rent is not an easy task. It could become a serious headache if not handled properly.

Landlords in big and small cities are no longer taking prospective tenants at their word. Home owners are not penny wise pound foolish, they are getting background checks done on prospective tenants. Tenant’s background verification has truly emerged as a reliable solution capable of shedding light on the tenant’s background. By conducting a background check, which could comprises of ID check, address check, employment, criminal check, among others, you are ensuring the safety and security of your leased property.

As per a magistrate – verification of tenants is mandatory in order to avert grave danger to human life and safety and to prevent injury. Also a verification of tenants is a mandatory statutory and legal requirement by the government of India in many states now.

Screening potential tenants is one of the wisest and most important things to do. What are the benefits of getting a screening done on your prospective tenant:-

1. You can ascertain their address, so that if tomorrow they go absconding or there is a police case against them, you know for sure where their permanent address is.

2. You can get their ID check done to make sure; they are who they claim to be.

3. A criminal verification will ensure you are not letting your property to an anti social element to further his/her anti social ways.

4. Employment verification should be carried out to ascertain where the tenant works and what do they actually do.

These checks are highly recommended by us because each check looks into a different but crucial aspect of the prospective tenant’s profile.

It’s advisable to invest a little time, money and effort now to carry out the tenant verification than to deal with a problem later, when it may get worse and take longer to deal with. Therefore, a stitch in time saves nine!

Domestic help verification – A necessity in urban India!

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Case 1 – A gang of women thieves whose members worked as domestic helps in an upscale area in Delhi was recently busted by Delhi Police. Two women had approached a family based in South Delhi and offered to work there as domestic helps. When turned down, they offered to demonstrate their skills and were let in. But as the family got busy, the two women broke open an almirah and fled with goods worth lakhs.

Case 2 – Residents of an apartment complex in Noida woke up to a riot-like situation on Wednesday morning, when a mob stormed its gates and vandalised the premises. According to the residents, the female domestic help was allegedly caught stealing money from an apartment.

Case 3 – A domestic help was arrested for allegedly stealing gold jewellery worth Rs 10 lakh from the house of a senior citizen.

Case 4 – Three have been held for duping people through a fake domestic help placement firm.

What’s the common thread amongst all the cases mentioned above? Prima facie, it all has domestic helps involved. Also, they are all cases that have occurred across India in the last one month. However, the most significant piece of fact here is that – No background verification was done for any of the domestic helps employed.

Are we not concerned for the safety of our loved ones? Has dependence on these helpers reached such heights that we cannot even wait to get a verification done before we hire them and let them in our homes? Or are we ready to pay these helps the salary they ask for, but not ready to pay a paltry sum of money for verification?

Whatever it is that has kept you from getting an antecedent or a criminal verification done, should no longer hold you back.

I do not want to quote and write ghastly episodes that have taken place because of this negligence. Recently the country has witnessed sadly, a notable surge in crimes ranging from robberies, burglaries, home invasions and even personal atrocities such as murder and rape. Most of these crimes, as expected, have been committed by domestic helps. This is why police, other authorities and JantaKhoj emphasise the significance of conducting domestic help verifications. It is mandatory to get tenant/domestic servant/driver/guard/gardener verification done.

We would like to recommend some checks which as an employer you should get done:-

1. Education verification – Get the qualifications as quoted by the domestic help crosschecked. This is especially helpful if your domestic help will be required to perform extra duties such as helping your kids with homework/studies, etc. Also, if you are getting a home tutor for your child, this is mandatory.

2. Employment verification – There is nothing more full proof than a testament from a previous employer. This will give you an insight of the helps personal character, behaviour and work responsibilities carried out.

3. Criminal verification – Background checks lay bare any criminal activities that the help may have committed. You can get the concerned persons criminal and civil history checked. After all you do not want suspected/convicted murderers/rapists/thieves anywhere near you or your loved ones.

4. Address verification – You may have asked the domestic help to submit an address proof, which you’ve careful stowed away. Now this piece of paper hoarded away in your cupboard is no deterrent, if an address check hasn’t been done on it. An address check will help you ascertain whether the domestic help has/is residing at that address or not.

5. ID Check – Identity theft and faking is rife amongst this group. Get that Aadhaar/voter card you’ve kept in your file/cupboard checked. Also if you have a driver, you would want to be certain that he is who he says he is and he is most absolutely the owner of that driving license he submitted to you.

Should you wish to avail any of these services or wish to have a talk with us on background verification – We are just a call away!

Is Background Verification a Guarantee for – ‘No Fraud’?

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We talk so much about background verification and the need of it. But have you ever wondered if background verification is a guarantee for ‘no frauds’?

Not really, isn’t it! Even if an employee has a clear background verification, he might do some sort of fraud – big or small.

If it is so, can’t we just ignore few muddled up resumes? Say a candidate had a rigorous technical interview and he was great with his concepts and was the best fit for the post. His background verification has a few misrepresentations – mismatch for eight months of work experience or maybe a fake mark sheet of 12th standard to match the basic requirement for that post.

We all know he is a good catch, now just a 12th standard mark sheet or few months of work experience has been faked. Can it really harm us? After all, the candidate has got a sound knowledge in his area of expertise. He is a good catch.

Can’t we just ignore the background verification results and go ahead and hire the employee?
The answer is not too difficult.

You have to hire a baby-sitter and an elderly care-giver. You have small children and old parents to be taken care of.

Hiring a baby-sitter:

One candidate for the post of baby-sitter is great with your kids. Your kids instantly love her (we do find such people sometimes!) But when you do background verification for her, it fails.

She has not been working anywhere as nanny. This is her first job as nanny. Although she is just great with kids, your requirement was a more experienced nanny.

One thing is, she doesn’t match your requirement;
Second and most important thing is: she lied to get the job; she may lie again if kids are hurt or may jumble up food-intake information as per her convenience and may not provide proper care to the kids.

Hiring elderly-caretaker:

You want a nurse who could give proper medicines to your parents and take care of them like the way they will get in any hospital.

You have many candidates; one seems to be best fit. She has great experience and her fees look good too. You go ahead and do background verification.

Sadly, her background verification fails. She is not a registered nurse. Although, she has a lot of work experience as nurse and has taken care of many elderly people at home.

Will you leave your parents with an unqualified person, who has some assorted knowledge of nursing; who has no official training as a nurse? She may be aware of the medicines given to the people she nursed, but in your case, will she be able to handle any emergency situation?

Now, getting back to our organisation problem:

Children and Elderly-Parent:- Organization
Nanny And Nurse:- Candidates with fake resumes

140712Assuming we ignore the background verification result, thinking that background verification result doesn’t guarantee anything; will you be able to leave your children and parents to them?

Talking about me, I won’t and I know when we have to spend money on the nanny and nurse, we better have a truthful qualified person!

When we hire a candidate, apart from the time we invest and the cost of recruitment, another major cost is involved after the candidate joins is – cost of training the employee.

Do you really want to go ahead with the candidate whose background verification has failed? Of course there is, as yet, no guarantee that background verified employees won’t do any frauds, but that doesn’t mean we take background verification result lightly. It’s always better to be safe than sorry; isn’t it!