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There was a perfect candidate for a vacancy and he was a sought after candidate. A renowned company hired him. His post background verification was all clear and he was hired. Two years passed by and he progressed to higher roles and responsibilities.
It was a good time for him professionally but bad on his personal front. He was in a lot of debt. He was in a lot of stress. To top it all, he took to taking drugs.
His organization was not aware about the recent developments in his life; they were very happy with the way he was progressing. His organization had full faith in him.
He was depressed and needed some extra money. He was not a bad person but the situation was extremely adverse. No one was there for him. So he took an extreme step.
He took a wrong measure to get some extra money a year back, but his organization is still paying the price.
With frauds and crime on a high, can companies take the chance of neglecting background verification during recruitments?
Most organizations are strictly following background verification process during recruitment. If any candidate fails the background verification check, he is not taken in. On the other hand, the ones who clear the same are brought on-board.
Is it possible that the same employee after joining the organization may fall prey to bad habits like drugs or may commit an unnoticed crime beyond the premises of organization?
Of course, it is.
In the above situation, the employee was a good catch. He was given additional responsibility and a better role. In short, more power. The more powerful an employee, the more vulnerable the organization.
What’s the solution?
Iterative background verification.
Whenever there is a promotion, salary is revised. When there is change in address, profile is updated. When there is new addition in employee’s family, his/her insurance card or other benefits are updated.
Now all these are good, but there may be some updates on the personal side as well. Like a home violence complaint against the employee, or a drug addiction or some other kind of criminal complaint. If an employee doesn’t tell, it’s difficult for an organization to know.
Simple solution is – whenever a promotion is granted, repeat the background verification process. Or, like a revised annual salary, have revised background verification as well, every year.
It’s always better to be safe than sorry. Once there is a harm, it takes years together to get back. Let’s not be penny-wise, pound-foolish!
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Social media has become a necessity, a medium of communication, a status symbol, an influencer or a habit. Everyone has been touched by social media. It has become an integral part of our lives. All of us freely share our thoughts, positive or negative with the rest of the world. A survey says these are most popular reasons for sharing information on social media:
Let’s assume two gentlemen – Mr. X and Mr. Y.
Mr X was a young promising individual. He led a dual life – professional and personal. In his professional life, he worked for a renowned firm. He had sound technical knowledge and was a part of a very critical project with highly confidential data.
His personal life was a complete social one, at least on the social media platforms. He had thousands of followers on various social media platforms. He loved to update his each and every achievement on all platforms without fail.
The professional project he was working for was a prestigious one and just to flaunt his status in his company and to show off his important role in that project, he leaked little ‘harmless’ data.
Well, he had to give a resignation after that and the company suffered a great loss. There was no malice in his heart but his ignorance and desire to flaunt his status in that crucial project, was very expensive for both him and his organisation.
He left that job, found another and life went on.
At present, he is part of another important project.
Mr Y was a very aggressive and promising employee of another organization. Whether the project was strictly time lined or the resources scarce, he used to finish the project in his hand on time. Always! He was the kind of resource who was hard to find.
There was a time, when the company was not doing very well in the market and hence it didn’t give increments to its employees. It happened for three consecutive quarters. This situation is not uncommon. It happens!
Mr Y didn’t take this well and found another job for himself. This opportunity matched his expectations.
He updated his new found job on social media, an absolute mandatory step in current times; He expressed his happiness for his new found job and along with that, he also posted a negative comment about his previous organization.
An employee of three years posting a negative comment on his social media platform, does it harm the company’s goodwill? Anyhow at the moment, Mr. Y is at a good position in the same company he joined later, but the market is not that good, again!
These are real life scenarios. It happens. But are organization of today ready for such employees?
You can’t buy goodwill, you can only earn it! We all need to be more responsible when we work for an organization and if not, will the organizations have to pay the price?
Of course not!
Social media scans are here. It helps organizations to verify the potential candidate on the social media front too. It scans various social media and business networking sites, blog sites, micro blogging sites, photo/video sharing sites, and other web resources to flag any potentially negative information about the potential candidate.
Mr X and Mr Y both, are at responsible positions, but who wants to take a chance, they might not make the same mistake! Or they may! Who knows? It’s always better to be safe than be sorry!
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I went to shop at a hyper market and there was a well suited man, who was doing some survey. Being a fresh pass out of an MBA college and knowing the pain of getting these surveys filled, I instantly filled the survey. It was an interesting survey for a well known travel agency and I was happy to fill it. To add to my excitement, there were few FREE gifts too.
I filled the survey and forgot about it. After a few days, I got a call about the lucky draw and the gifts which I won. I was supposed to go to their office at a particular time, to collect the same.
Unfortunately, I, along with a friend, went ahead to collect various gifts. Before handling over me the gift, they requested us to see their holiday packages and other offerings. It didn’t sound very weird, so we sat to get some information. There were many couples and families with kids, who were getting information on the packages. All the set up looked quiet real to me and to my friend too; they started showing all the offers they had just for that particular hour of the day, and trust me, the offers were just amazing. I fell in love with the offers, the photos and the whole feeling and impression, they created in my head. After an hour or so, I ended up paying around Rs. 15000. They wanted me to pay around Rs. 45000. I didn’t have that much money so I informed them that I will get it done by the next day.
Then the first suspicious thing happened – they started behaving very weirdly. They were really pushing me to pay the entire amount. Then it started smelling like a rotten fish. After coming back from their office, when I explored their whereabouts on net, I realised that I was duped, fooled and cheated. The very next day, I went to that place again, there was no trace of those people.
A 2016 report states that the travel industry does the maximum online transaction –
There are many travel agencies in India, registered or unregistered. Almost all of them have one thing in common, the flashy tour packages, beautiful location, amazing pictures of family/friends enjoying and a perfect plan for you. Their employees have impeccable communication skills and incredible convincing power. If you talk to them, everything seems to be so dreamy – location wise, price wise, food-wise and in every way possible.
Reality is something else. India is facing a new challenge in the tourism sector. Below chart shows the same –
Online money transactions involved in this sector makes it very vulnerable sector. The fraud is on high rise. People have paid the travel agents in lacks per head or even in crores for nothing.
Few cases which were reported were:
A group of people, who paid lakhs per head for a luxurious trip to a hill station and were promised a personal Volvo bus, were stuffed in already packed buses.
A family booked a resort through an agent, did the entire money transaction, just to find out that there was no booking done for that resort.
One gentleman was cheated to the tune of about one crore rupees in the name of an international tour package.
These are just a few reports which made headlines; there are many reported and unreported frauds which happen in the name of tourism every day.
How are we ever going to curb such things?
Of course, background verification.
Before doing any money transaction, everyone must do a background check of the travel agent – personally or by a third party. Even before buying a small thing, we do read the reviews. What’s the harm in reading about the travel agent you are dealing with.
If there are only few reviews online and still you want to confirm about a perfect trip and of course, if the amount is huge for the travel, being sure about the trip ahead is more sensible. Verifying a tour agency is much cheaper than paying an entire amount in lakhs per person or crores and getting duped. At least, we will know what to expect from the travel agency.
With the way time is changing, where schools have also become a crime place, it’s better to plan a trip with a travel agent whose background verification result is clear. This keeps our plan as expected and safe and sound! So, let’s be informed and let’s be strong. What do you think?
Chart 1- http://gtw3.grantthornton.in/assets/ASSOCHAM_E-commerce_in_India.pdf
Chart 2 – http://www.in.kpmg.com/FraudSurvey2012/Reports/KPMG%20India%20fraud%20survey%202012.pdf
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Guru Goviund doiu Khade, Kake lagu pav
Balihari guru apne, Govind diyo bataye!
Once, Lord Shiva and Devi Parvati were holding court when all deities were paying their respect to them. While this was going on, suddenly Lord Shiva stood up, turned and offered namaskaram to someone. Devi Parvati was very surprised and asked who was the recipient of namaskaram of God of Gods – Lord Shiva?
Lord Shiva, after taking blessing from him, spoke to Devi Parvati and said he was honouring – the Guru!
Exactly that position is held by gurus in India. We give that much respect to our gurus-teachers. And why not, after all they are the ones who lead us from darkness to light.
Let’s see few headlines from newspapers:
A 42-year-old headmaster of a private school in Puducherry’s Karaikal district has been arrested on the charge of sexually harassing a kindergarten girl student, 5-years old.
A physical education teacher of a government aided higher secondary school in Tamil Nadu has been arrested on the charge of sexually harassing a Class 8 girl student.
A secondary grade teacher of a primary school at Sultanpet, on the outskirts of the city, was suspended for allegedly sexually harassing a Class 5 student.
An eight years old girl from Maxfort School, Rohini, Delhi was molested by a teacher for a second time in April this year, the last time being in August last year, within the school premises.
Another incident that came into light was that of one of Bangalore’s Vibgyor High school, where a six year old girl was allegedly molested by a school staff person.
The headmaster of a government school in West Bengal was arrested today for allegedly sexually harassing several schoolgirls.
These are just a few incidents which were reported and hence came to our notice; you can well imagine the number of cases which go unreported!
Children are extremely vulnerable and the place which should protect them is where all these heinous crimes have happened. Few teachers, whom we refer to as gurus, have become predators! Instead of protecting the children, they have chosen a disgusting alternate path.
The first thing that comes to mind is – What’s wrong with the world?
Well, I guess in such a time, we need to protect our children, even in schools. How do we protect children in schools? What is the way out?
Your mind may say – Why, why background verification for school-associated employees and how is it going to curb such incidents?
Another recent incident –
A teacher behaved inappropriately with the student and when the administrator came to know the same, he was sacked. The parents were too weak to report the case; they felt their child will have a bad name. School didn’t report out of fear of having a bad name too. So, the teacher was simply shown the door.
This teacher took up another teaching job in another school. He repeated the same thing there too.
Had the new school done background verification on this teacher, the new school wouldn’t have hired him and most importantly, a child’s faith on a school and on the world wouldn’t have been destroyed.
I guess, time has come when we need to turn few pages of every one’s lives to see, if that person is worth the responsibility! Every school should be proud to have all employees, who pass background verification tests. Background check results should be one of the strongest points to attract more parents to get their child/children enrolled in that school. And why not, safety comes before everything!
The ones, who are in danger, are the ones who need us to protect them. If any damage is done, it is going to be there throughout their lives. Their faith is going to be devastated. The damage is permanent!
Let’s take this seriously. Let’s take this up urgently. Information holds power – let’s be informed, let’s be powerful and let us keep the faith of our children – intact.
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Background verification, at the moment, doesn’t need an introduction. The number of crimes, frauds, cheats, scams and similar drama has increased, and so has the need for background verification. Background verification started for the white collar employees and has spread its wings to blue collar and pink collar employees, brides, grooms, tenants and so on. The list is now endless.
All of us want to be safe rather than being sorry. Isn’t it?
Recently, I met an old friend of mine. Generally a happy girl looked quiet sad and her husband was also in some kind of shock. Eventually, she mentioned the reason for the sadness. Well, all I can say is, just a bit of presence of mind and a bit of more carefulness, could be have changed the cards completely.
This couple were looking for a good land deal. From the online sites, dealing in real estates, they found a piece of land, at a suitable location and the budget was within their reach. They contacted the dealer.
After a few meetings, the deal was closed. The couple personally checked all the original documents. They wanted to be sure. Being novice at land dealings, trust was a factor which convinced them more than the documents.
They were super convinced by the dealer and had faith that he, being such an old man, won’t do any wrong. The dealer also cooperated well and showed all the documents.
They chose an auspicious date and the deal was sealed and they assumed, that the land was theirs now.
Now, in many land deals, there are no loan facilities. You have to pay in cash/cheque/draft. This couple paid in cheque. The entire amount. A huge amount. Their entire savings.
After purchasing that land, they met an architect, showed him their land, shared how their house should look like and got the whole blue print, for their new house, ready. They were quite excited about the entire project, and these few months were like a dream come true.
The blue print was sent to the municipal corporation for approval. The result came as a nightmare.
The same plot has been registered under three different names.
They did a police complaint and everything, but the person who sold them the land is still not caught. Their money is gone. All of it.
This is not something which is uncommon these days. What’s the escape?
When investing such a huge amount of money, can’t we add in a simple step before closing a deal? Background verification.
If this couple had undertaken a background verification for the plot, the fraudulent seller would have been in the lockup. The entire history of who owned the land and when and who is the owner of the land at this moment, would be out.
Their hard earned money would be still with them. Safe.
Just to save some time and some money, don’t lose everything you own. Next time you think of a good plot, think of background verification. It’s time to be smarter. Information is currency, get a background verification done.
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Once upon a time, Emperor Akbar lost his favourite ring. Birbal came to his rescue. Birbal was a wise man and came up with a completely new idea for catching the thief. Birbal said, “Jahanpanah, the ring is here in the court. It is with one of the courtiers. That courtier, who has straw in his beard, has your ring.”
Instantly, one of the courtiers starting looking for the straw in his beard. He was caught and punished then and there. Ring was recovered.
It was that time, when things were much simpler. Apple and blackberry were just fruits, windows used to be open all the time and friends met face to face. The time has changed. Technology has changed. People have changed. Fraud, theft, scams or shams have become a common thing.
Let’s talk about the need of the hour – house helps. With the advent of the modern era, both the partners work; leaving behind old parents and small kids. House helps and live-in helps are something which have become a necessity.
Talking about a real life incident, a family needed a house help urgently. She found an agency online, which provided full-time, background checked, police verified house helps. She went ahead and called the agency.
The agency informed her that they have a full time house help available at the moment and she has all the required documents. After finalising the salary for the house help, the lady informed the agency that she will personally come and pick up the maid in the evening. The agency lady was a little apprehensive as she was busy in evening. So, the agency lady asked if she can drop the house help right away at her place. The client’s in laws used to stay with her and she didn’t expect any foul play. She was in need. She agreed.
The agency lady brought the house help and all the related documents. Her father in-law checked all the papers, while her mother in-law questioned the house help about her past experience. The parents upon scrutiny found everything fine! They went ahead and gave the agreed amount of Rs. 16,500, in cash. The agency lady gave a receipt for that. She soon left.
It was around three in the afternoon. The house help was an experienced lady and looked comfortable. She went ahead and made tea for the parents. They were very happy and enjoyed their tea. While they were enjoying the tea, she excused herself for going to the washroom. The house help didn’t return for about fifteen minutes, the parents felt a little odd. They went to check on her.
To their shock, the main door was open. The house help was nowhere in the house. They called up their children immediately. All efforts proved futile. They lost a lot of money over a cup of tea. All the documents were fake – the police verification record, the ration card and the information mentioned on the receipt. All!
Somehow I feel – that they were still lucky; only money was lost, no one was harmed. The house help could have easily harmed the old parents and taken stuff and gone.
We all are in a hurry. So was this lady. She felt, if she delays, she will have to wait for a month or more. The time has come where we need to take an extra step to be safe – background verification.
Before going ahead and hiring a live-in house help, we should get the agency verified. It will give a clearer picture of what kind of house helps they provide, whether they have provided any replacements before, most important of all, do they really exist. If all these doubts are cleared, get the house help’s background check done. Do not be in a hurry. Be safe.
Being informed is good, as information bring choices and choices brings power. Power to hire a house help and keep your dear ones and yourself safe!
Get background verification done. Be informed. Be safe.
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We talk so much about background verification and the need of it. But have you ever wondered if background verification is a guarantee for ‘no frauds’?
Not really, isn’t it! Even if an employee has a clear background verification, he might do some sort of fraud – big or small.
If it is so, can’t we just ignore few muddled up resumes? Say a candidate had a rigorous technical interview and he was great with his concepts and was the best fit for the post. His background verification has a few misrepresentations – mismatch for eight months of work experience or maybe a fake mark sheet of 12th standard to match the basic requirement for that post.
We all know he is a good catch, now just a 12th standard mark sheet or few months of work experience has been faked. Can it really harm us? After all, the candidate has got a sound knowledge in his area of expertise. He is a good catch.
Can’t we just ignore the background verification results and go ahead and hire the employee?
The answer is not too difficult.
You have to hire a baby-sitter and an elderly care-giver. You have small children and old parents to be taken care of.
Hiring a baby-sitter:
One candidate for the post of baby-sitter is great with your kids. Your kids instantly love her (we do find such people sometimes!) But when you do background verification for her, it fails.
She has not been working anywhere as nanny. This is her first job as nanny. Although she is just great with kids, your requirement was a more experienced nanny.
One thing is, she doesn’t match your requirement;
Second and most important thing is: she lied to get the job; she may lie again if kids are hurt or may jumble up food-intake information as per her convenience and may not provide proper care to the kids.
You want a nurse who could give proper medicines to your parents and take care of them like the way they will get in any hospital.
You have many candidates; one seems to be best fit. She has great experience and her fees look good too. You go ahead and do background verification.
Sadly, her background verification fails. She is not a registered nurse. Although, she has a lot of work experience as nurse and has taken care of many elderly people at home.
Will you leave your parents with an unqualified person, who has some assorted knowledge of nursing; who has no official training as a nurse? She may be aware of the medicines given to the people she nursed, but in your case, will she be able to handle any emergency situation?
Now, getting back to our organisation problem:
Children and Elderly-Parent:- Organization
Nanny And Nurse:- Candidates with fake resumes
Assuming we ignore the background verification result, thinking that background verification result doesn’t guarantee anything; will you be able to leave your children and parents to them?
Talking about me, I won’t and I know when we have to spend money on the nanny and nurse, we better have a truthful qualified person!
When we hire a candidate, apart from the time we invest and the cost of recruitment, another major cost is involved after the candidate joins is – cost of training the employee.
Do you really want to go ahead with the candidate whose background verification has failed? Of course there is, as yet, no guarantee that background verified employees won’t do any frauds, but that doesn’t mean we take background verification result lightly. It’s always better to be safe than sorry; isn’t it!
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There was a requirement for a graphic designer. It was a creative post, to be filled by a qualified person. The HR department was given the task of filling the post and they started looking for a suitable qualified candidate. After going through hundreds of resumes, they found one resume with matching qualification. The interview was fixed and looking at the qualification the lady had, everyone was sure that she was a good catch.
During interview, the candidate showed her work and the interviewers were impressed, actually, impressed beyond words. She was confident, knew her work (at least that’s what everyone could see on her laptop) and had great communication skills. She was the best match and she easily talked everyone for a great salary, highest at that rank.
She joined immediately. The work was waiting for her. The manager knew that their product is going to surpass the client’s expectation. He had great trust in the new employee’s capabilities.
First day went by without much work. It just went by, in knowing the team, the team knowing her, she getting used to the office and everything else.
The second day also passed without much work! In chit-chats and in random things. Manager was worried as the deadline was not very far. But he thought, as per her calibre, she could do it in a week’s time. But it should start now; you can’t take a chance with work, can you?
To the manager’s surprise, a week had passed since she joined office but the work didn’t move forward at all. Something was not right. She always found an excuse when the work progress was asked. She had not even completed her first task in hand. Nothing!
Manager reported the same to the HR head and asked if he can do anything. HR head asked him to wait for two days.
HR right away started her background verification, to be precise, her educational verification. The result was shocking and horrific!
She was summoned along with her manager to the HR office.
Her educational verification had failed. When her manager and HR head confronted her, she started crying. She had just done a graphic designing course, from a small coaching institute. All those samples of work were her friend’s. She had very limited knowledge of the subject, the theoretical ones. Someone told her that actual work doesn’t happen in office. Once you get in, you do a little work and rest will be done by others. You will learn the work in a year or two. She was quiet convinced by this logic and managed to get all the fake certificates in no time.
Well, well, all the coffee breaks may look pleasing but there is much more what goes on in an office, isn’t it!
This lady was shown the door, but obvious! Not only her, there are many young people who do this mistake. They produce fake resumes and matching certificates. They do get jobs, at times, but they get it back on their faces, when their educational verification fails. What’s the point of faking in your resume? Background verification is here and it is here to stay!
If you want to rise in your job, don’t lie in your resume!
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One day a professor entered the classroom and asked his students to prepare for a surprise test. They waited anxiously at their desks for the test to begin. The professor handed out the question paper, with the text facing down as usual. Once he handed them all out, he asked his students to turn the page and begin. To everyone’s surprise, there were no questions; just a black dot in the center of the paper. The professor seeing the expression on everyone’s face told them the following:“I want you to write what you see there.”
The confused students got started on the inexplicable task.
At the end of the class, the professor took all the answer papers and started reading each one of them aloud in front of all the students. All of them with no exceptions described the black dot, trying to explain its position in the middle of the sheet, etc. After all had been read, the classroom was silent, the professor concluded:
“No one wrote about the white part of the paper. Everyone focused on the black dot!”
That’s exactly how the world moves. One wrong can erase hundreds of rights. Can any organization afford to have a black spot on their brand image?
A report states almost 51% candidates play with their resume data regarding their educational qualifications. Well, it might be just a small harmless lie, isn’t it! No one is harmed by that. But doesn’t this act speak loudly about the candidates morals! When that candidate is in real need, he created wrong documents and had the courage to go ahead and submit it too.
Can’t he submit wrong documents again – maybe a little fraud. But whether this little lie/fraud will create a big black spot or just a small one, no one can say!
Not only the educational qualification, but work experience has also been forged at many times. There has been an incident where the owner of a dingy one-room mobile repair shop was pretending to be an HR manager of a fake IT firm and he answered verification calls and described how the candidates had worked for him previously doing data entry.
One wrong step and the entire brand image may be blemished with that! Can anyone vouch for such candidates’ credibility?
Imagine a situation – a candidate is absolute fit to the position to be filled urgently! Background verification is to be done but due to urgency, the candidate is absorbed immediately. He has perfect technical knowledge, excellent soft skills and within a week, he shows amazing compatibility with the team. The subordinates are happy to have him and so are his colleagues and his managers.
His background verification fails! He has forged his marks so that he qualifies the minimum criterion for getting the job!
What shall you do?
Small little fraud isn’t it! Certainly, he knows where or how to create a forged mark sheet. If this offense is not noted, this will re-insure the fact that small frauds are acceptable.
Can you really wait for the time when this candidate makes a black spot on the brand image of your organization? The decision to let go that candidate might look tough, but is there any choice?
It is said, every failure is a stepping stone to success. If the background verification fails, don’t miss a chance! Be safe and successful and keep the brand image white, without any black spots!
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Sigmund Freud was laughed at when he presented his ideas to a scientific community in Europe. He got back to his desk and starting writing.
Henry Ford failed and went broke in business three times before he succeeded.
Michael Caine‘s headmaster once told him, “you will be a labourer all your life”.
Van Gogh only sold a single painting in his entire life, for 400 francs to a sister’s friend. However, he didn’t stop painting 800 other works of art.
J.K Rowling was broke, living in poverty for quite a while before she thought of Harry Potter while on a train from Manchester to London.
Abraham Lincoln lost in 8 elections and failed in 2 businesses. But that didn’t stop him from becoming the 16th President of the USA.
Charles Darwin‘s father told him that he was an ordinary boy and wouldn’t do anything substantial in life.
Sachin Tendulkar played cricket for twenty years until he won his first World Cup in 2011.
Chris Gardner was a homeless man, living on the streets, in the worst poverty has to offer, but that didn’t stop him from becoming a millionaire through his investment firm.
Michael Jordan didn’t make his school’s basketball team. He went home, closed his door and cried. But that didn’t stop him from becoming one of the greatest sporting icons of all time and definitely the greatest basketball player of all time.
There are hundreds of inspirational examples – who failed miserably and came back so strong that there was no stopping. They became an example for all. Every common man/woman looks up to them and has a strong desire to be like them. There are thousands of sites and newspaper articles, which sing about their glory.
Sadly, there are not tens, not hundreds, not thousands but lakhs of people trying to make it big, like others. Many young/old are leaving their jobs to follow their passion or something they feel is right for them. They fail and get up again to get it right the next time. They fail again. And again. And again till they have nothing to fall back on. These failures happen for a reason, it’s about time to understand the same.
The reason for all the repetitive failures is – Lack of training.
I know of a person who is passionate about photography, but he feels taking training is useless. It’s his passion and he will succeed as many have done it. They failed a lot of times and got success at the end.
Another one left a job to make an application; he won’t even release it on a smaller platform because he feels someone will copy his idea. Now, neither does he have a job nor his application has been released anywhere. He strongly feels he needs no training to do such a thing; many have made apps and have become a millionaires.
There are a few exceptional people who are experts, for others to succeed – you need to become an expert. To be an expert, there is just one way – Training.
Ratan Tata took a trainee job on the shop floor in his own ancestral company. He was just training himself to reach to top and stay there without falling.
Narayan Murthy worked at IIM-A as chief systems programmer and Patni Computer Systems in Pune (Maharashtra), before he created Infosys.
Virat Kohli, Sachin Tendulakar, M.S. Dhoni, P.V. Sindhu, Sania Mirza and all the players, who have reached the pinnacle of success, have done so not only because of their passion but also because of the intense practice which goes on every day.
It is rightly said – Training is the essence of transformation.